Tag Archives: process improvement

Having these procedures and policies isn’t enough; make sure you follow them (perhaps, have a procedure to ensure you follow your procedures?).

Institute these 5 procedures for smoother office operations.

Yes, the bottom up approach instead of the "I know better than you" approach has been proven to consistently work. Better to go to the Gemba; go to where the work is happening.

One way to begin is by implementing a Control Chart, a concept originally developed in the 1920s, that can help identify and reduce variation in the legal work process, and increase predictability.