Having these procedures and policies isn’t enough; make sure you follow them (perhaps, have a procedure to ensure you follow your procedures?).
Read More »5 Policies and Procedures You Should Have in Place for Your Firm
Institute these 5 procedures for smoother office operations.
Read More »How to Change a Stubborn Lawyer
Yes, the bottom up approach instead of the "I know better than you" approach has been proven to consistently work. Better to go to the Gemba; go to where the work is happening.
Read More »Improving Legal Processes: Understanding Stats and the Flat Fee
One way to begin is by implementing a Control Chart, a concept originally developed in the 1920s, that can help identify and reduce variation in the legal work process, and increase predictability.
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