Feature

Q&A with Marcia Watson Wasserman and Cynthia Thomas About Their New Book The Law Office Policies, Procedures and Operations Manual, 7th Edition

Who is your book written for/Who would get the most out of reading your book? Marcia: The policies and procedures contained in the book can be used by attorneys, managers, and other legal professional staff in firms of all sizes. However, the primary focus of the book is for small and medium law firms as well as solos.  They would …

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The Ultimate Guide to Legal Payments 

Modern consumers demand convenience, security, and flexibility when paying for their goods and services, and like it or not; legal clients are no different. If your firm fails to provide the payment options that modern clients want, you risk falling short of client expectations. Poor client experience can snowball into a whole host of problems for your firm, including poor …

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TechReport 2022: Solo & Small Firm

As the world emerges from a pandemic that forced the world to change, many lawyers are questioning whether the technological changes we have made in our practices will be permanent or revert to past habits. The 2022 ABA Legal Technology Survey Reports provide insights into these questions so that firms can best position themselves for the future. The research, conducted …

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2022 ABA Legal Technology Survey Report: Litigation Technology & E-Discovery

The 2022 ABA Legal Technology Survey Report: Litigation Technology & E-Discovery is now available for purchase! The ABA Legal Technology Survey Report is the most comprehensive study available of lawyers’ actual technology use, spanning a vast range of topics from security and basic office software to technology budgets, marketing tools, and much more. The survey has been published annually for more than …

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EXTRAORDINARY Customer Experiences

Firms today flourish or fail on customer service, and the pandemic brought the need for efficient customer service into sharp relief. Spurred on by consumers’ march to all-digital services, when in-person support all but disappeared for almost two years. Many firms have been looking for solutions to improve customer service efficiency while simultaneously handling massive spikes in digital-service demand. With …

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2022 ABA Legal Technology Survey Report: Marketing & Communication Technology

The 2022 ABA Legal Technology Survey Report: Marketing & Communication Technology is now available for purchase! The ABA Legal Technology Survey Report is the most comprehensive study available of lawyers’ actual technology use, spanning a vast range of topics from security and basic office software to technology budgets, marketing tools, and much more. The survey has been published annually for more than …

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TechReport 2022: Litigation & TAR

“Slowly but surely” may be an apt phrase to describe the results from the 2022 ABA Legal Technology Survey Report covering Litigation Technology & E-Discovery. More technology is making its way into the courtroom, and it appears that document review tools are becoming more of the norm in law firms for litigation matters but it has been, and still is, …

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Is it time for your law firm to do a trust tune-up?

This sponsored post comes from writer and former attorney Jennifer Anderson on behalf of InfoTrack. You can find more articles and resources to help build your legal career at InfoTrack’s website. The practice of law is highly dependent on trust. Clients need to trust their lawyers. Lawyers need to trust their clients. We all need to trust in judges, juries, …

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LTRC Roundtable Discussion: Personal Knowledge Management

Our Panelists: Tom Mighell (TM), Dennis Kennedy (DK), Reid Trautz (RT), Michael Goler (MG), Terrell Turner (TT), and David Seserman (DS). What new collaboration tools have you started using since March 2020? TM: I was already using Zoom and Microsoft Teams for collaboration prior to March 2020; but my use of them increased exponentially due to the pandemic. Also, more …

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TechReport 2022: Marketing & Communication Technology

The results of the 2022 ABA Legal Technology Resource Center’s Legal Technology Survey are in. The survey volume covering marketing and communication technology reveals that while lawyers may have embraced technology in other areas of their practices as a result of the pandemic, not much has changed in how they use technology to market their law practices. Demographic Information The …

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