She goes by the name Alexa.
Read More »How Layoffs are an Affront to Process Improvement
Process improvement should be focused on bringing more value and profits to clients and the firm.
Read More »How to Change a Stubborn Lawyer
Yes, the bottom up approach instead of the "I know better than you" approach has been proven to consistently work. Better to go to the Gemba; go to where the work is happening.
Read More »Systems Thinking in a Legal Practice
To adapt to the "new normal," we need to adopt systems thinking, which will help law firms restructure business models for success.
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