Why Compliance and Security Are Essential to Digital Transformation in the Legal Industry

In an age of constant cyberattacks, it is vital that compliance and security are integrated into your broader digital transformation strategy.

Digital transformation has been top of mind for business leaders for over a decade. With that being said, security and compliance are often still approached as afterthoughts. Instead, they should be integral to the entire process and the driving forces behind your broader strategy.

Cyberthreats are now all around us, and they continue to evolve in line with the advancement of technology. Malicious hackers are constantly going after valuable data, while unscrupulous advertisers and irresponsible third parties routinely put privacy at risk.

Digital compliance is critical for countering these threats at a time when customer experience depends on how well companies protect their data. It has become an integral part of the value proposition, not just for technology companies, but for every organization in every industry.

Compliance with industry regulations, such as HIPAA for healthcare information or PCI-DSS for payment card data, is only the bare minimum. Business leaders should also develop their own internal policies to add additional layers of protection. Instead of viewing compliance and security as necessary burdens, they must be on the front lines of digital transformation. This is especially important for high-touch industries like legal, healthcare, and finance, where trust is everything.

However, taking a compliant approach to innovation is something every organization should do, irrespective of its size or industry. After all, compliance and security are just as important for small businesses as they are for global enterprises. In fact, according to a recent study by the National Small Business Association, 60% of cyberattacks in 2020 targeted SMBs. As far as cybercriminals are concerned, they are often seen as easy targets.

What do businesses need to do to ensure compliance?

Compliance is not only about security, but also about availability, privacy, and overall customer service. Business leaders should ideally set these standards before they embark on any digital transformation journey. For example, app development should factor in security and privacy from the outset, rather than simply tacking them on later.

It is no secret that implementing the best practices for security and privacy can be complicated. This is why it is essential to have a unified digital transformation strategy that is fully intertwined with the customer experience. For today’s customers, factors like convenience and trust are key drivers of purchase decisions. It is much easier to deliver those things when you have, for example, a fully integrated digital branch in the form of a readily available mobile app.

Here are three reasons why it is much easier to keep customer data safe if you have an integrated OneStop App, as opposed to using multiple different collaboration platforms across the business.

  1. Auditability and persistence — an integrated customer experience solution logs every interaction in one place. For example, a mobile app can capture the location, device, and time for every interaction to provide a complete audit trail. This gives security and compliance teams full visibility into their data environment while also enabling a more streamlined approach to customer service.
  2. Rigorous security standards — sensitive data must be protected by multiple security layers, including encryption and multi-factor authentication. Bank-grade security does not just apply to financial institutions anymore, but to every business in every industry.
  3. Enterprise-grade compliance — whether you opt for a white-label platform or intend to build one from scratch, compliance with government-mandated regulations is vital. Aside from maintaining visibility into all communications, organizations doing business abroad also need to consider whether their technology solutions meet cross-border regulatory requirements.

 

Moxtra’s OneStop Platform has been engineered from the ground up to meet the strict security and compliance demands of regulated industries and support the best practices for every organization. Get started today with your private OneStop Portal App.

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