Client service is an easily overlooked aspect of law firm operations today. However, consumers are more conscious of service quality than ever. Join Jackie Gonzalez, the VP of Operations at PATLive (and also an attorney), on a webinar based on client service and how to use it to gain a competitive advantage for your law firm. You’ll learn:
- Best practices to standardize your client service
- Communication tactics to improve your client relations
- Technology to improve your client experience
- How to hire the best help to handle your phone traffic
Jackie Gonzalez, attorney and the Vice President of Operations for PATLive
Jackie Gonzalez is an attorney and the Vice President of Operations for PATLive, a 24/7 live answering service. In 2004, Jackie left her Director of Customer Service position at PATLive to attend the University of Miami School of Law. After practicing bankruptcy law for six years, Jackie returned to PATLive. Since her return four years ago, Jackie’s knowledge of the legal industry and focus on providing exemplary client service have positioned PATLive as a top provider of answering services for law firms nationwide.
*Please note that this was a non-CLE webinar.