Not all legal disputes require the input of a lawyer. Some don’t even need the input of a human. Online dispute resolution (ODR), or the use of technology to solve basic disputes, is considered by some to be an access to justice solution. In this episode of The Digital Edge, hosts Sharon Nelson and Jim Calloway talk to Colin Rule about how ODR works and its potential to fill access to justice needs. They also discuss where ODR originally came from, the difference between ODR and alternative dispute resolution, and how mobile access will expand the use of this technology.
Colin Rule is vice president for online dispute resolution at Tyler Technologies. Tyler acquired Modria.com, an ODR provider Colin co-founded, in 2017.