Start with Trust: Developing Client Relationships That Drive Word-of-Mouth Referrals

Touchpoints are critical to client trust. We will take a deep dive into specific touchpoints and how they directly affect that trust. Developing trust with clients may seem like a given, but attendees may be surprised to learn the various ways we can inadvertently have a negative impact.

In Start with Trust: Developing Client Relationships That Drive Word-of-Mouth Referrals, you will learn to facilitate new business for your firm by developing an action plan to avoid negative rapport and improve client trust.

Learning Objectives:

  • Utilize tools to create your own Service Pyramid
  • Assess current customer touchpoints
  • Determine which touchpoints need the most work
  • Develop an action plan for honing in on client needs

Wednesday, June 14th
1:00pm – 1:30pm ET

Free Registration


Christina Burns, VP of Service 

Christina Burns is the VP of Service at Ruby Receptionists. She’s been in the customer service industry for over a decade, and has learned some incredibly valuable lessons over the years. She has a passion for sharing information and encouraging businesses to focus on customer experience as a key business metric, and she wholeheartedly believes that fantastic customer service can make the world a better place.

Sponsored by:

Please note, this is a non-CLE webinar.
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Law Technology Today
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