Law Technology Today From the ABA Legal Technology Resource Center
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Touchpoints are critical to client trust. We will take a deep dive into specific touchpoints and how they directly affect that trust. Developing trust with clients may seem like a given, but attendees may be surprised to learn the various ways we can inadvertently have a negative impact.
In Start with Trust: Developing Client Relationships That Drive Word-of-Mouth Referrals, you will learn to facilitate new business for your firm by developing an action plan to avoid negative rapport and improve client trust.
Learning Objectives:
- Utilize tools to create your own Service Pyramid
- Assess current customer touchpoints
- Determine which touchpoints need the most work
- Develop an action plan for honing in on client needs
Wednesday, June 14th
1:00pm – 1:30pm ET
Speaker:
Christina Burns, VP of Service
Christina Burns is the VP of Service at Ruby Receptionists. She’s been in the customer service industry for over a decade, and has learned some incredibly valuable lessons over the years. She has a passion for sharing information and encouraging businesses to focus on customer experience as a key business metric, and she wholeheartedly believes that fantastic customer service can make the world a better place.
Sponsored by:
Please note, this is a non-CLE webinar.
Image is from ShutterStock.com.