Touchpoints are critical to client trust. We will take a deep dive into specific touchpoints and how they directly affect that trust. Developing trust with clients may seem like a given, but attendees may be surprised to learn the various ways we can inadvertently have a negative impact.
In Start with Trust: Developing Client Relationships That Drive Word-of-Mouth Referrals, you will learn to facilitate new business for your firm by developing an action plan to avoid negative rapport and improve client trust.
- Utilize tools to create your own Service Pyramid
- Assess current customer touchpoints
- Determine which touchpoints need the most work
- Develop an action plan for honing in on client needs
Christina Burns, VP of Service
Christina Burns is the VP of Service at Ruby Receptionists. She’s been in the customer service industry for over a decade, and has learned some incredibly valuable lessons over the years. She has a passion for sharing information and encouraging businesses to focus on customer experience as a key business metric, and she wholeheartedly believes that fantastic customer service can make the world a better place.
Please note, this is a non-CLE webinar.
Image is from ShutterStock.com.