More than 50% of internet searches today are not done by humans but rather by internet robots, or “bots.” What exactly are bots and how can industry professionals use them to improve the practice of law?
In this episode of The Kennedy-Mighell Report, Dennis Kennedy and Tom Mighell discuss bots and how attorneys can utilize them to improve their everyday lives. Tom explains that bots, short for web or internet robots, are applications that run automated software or scripts over the internet. This software can do relatively simple things, but much faster than any human can. Dennis talks about search engines employing specific bots, known as spiders or crawlers, that read website pages and other information to create entries for their indexes. Both hosts then discuss cutting edge uses for bots like Microsoft’s Tay, an artificial intelligence chatterbot created for Twitter, and how attorneys can use simple bots for everyday tasks like creating stand-up meetings, checking deposition schedules, or aggregating case information. They then close the first half of the show by analyzing the use of customer service bots by lawyers and Tom provides some of his concerns that clients may be misled by not understanding when the bot interaction stops and the human interaction begins.