Adopting Legal Technology: A Human Problem?

The history of legal technology projects, both in specific firms and generally, is too often a showcase of half-completed and failed projects. In a recent blog post called “The Human Barrier to LPM Technology: Will Lawyers Get to the Future?” Pam Woldow and Doug Richardson assess and analyze this history and the reasons for it. What are the barriers lawyers create around adopting higher levels of technology?

In this episode of The Kennedy-Mighell Report, Dennis Kennedy and Tom Mighell discuss why legal technology projects fail, the human element of legal technology, and why Woldow and Richardson’s blog post should launch some important conversations. When addressing the fundamental problems lawyers have with technology (a common subject), Kennedy believes lawyers seek an unachievable standard; they want something impossibly intuitive and easy to use that fills all management and accounting needs. He also mentions that efficiency technologies are counter-intuitive to the billable hour. Mighell believes that lawyers will only adopt technology through client or management pressure and encouragement. In the end, they both agree that technology can be used to streamline or automate busywork, leaving more time for quality legal analysis.

In the second half of this podcast, Kennedy and Mighell discuss strategies for conducting a survey. They mention the benefits of different tools like SurveyMonkey and Google Forms, and how law firms can benefit from asking for feedback. As always, stay tuned for Parting Shots: that one tip, website, or observation that you can use the second the podcast ends.

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