How Adopting eBooks Can Impact Client Service

In a previous post, Thomson Reuters ProView shared a few ways that adopting legal eBooks can benefit attorneys, like giving you more flexibility and saving you time. Digital resources should do more for you and your business than simply give you the same content in a different format. eBooks on an eReader designed for professionals provide attorneys the familiar book-like reading experience that many prefer. But they also give you added value through features that are unique to digital media and designed with attorney workflow and business requirements in mind.

You already know that providing excellent service is key to retaining clients and growing your practice through referrals. Today, we expand on the previous list of eBook benefits to share ways that these can translate to a positive impact on the service you provide your clients.

Respond Faster When You Need To

There’s no denying that in our always-on world, clients expect increasingly prompt responses to their questions and concerns. While it can sometimes be a tricky balance knowing when to draw a boundary around your professional time, there are also times when a client needs an answer now. If one of those instances occurs when you are at home or in the airport, and the reference you need is on your desk, what do you do? If you can find the answer on an eBook on your tablet or laptop, there’s no need to wait until you’re back at the office to respond to an urgent matter.

Improve Communication

Ever feel like you and your clients aren’t on the same page? If you are using eBooks, you literally can be. When you want to share a specific excerpt from your legal texts, you can copy and paste from your eBooks directly into client emails. There’s no need to worry about whether your client has access to the same books you have in your legal library, and you ensure that everyone on the thread knows exactly what you are citing every time.

Save Time for When You Need It

When it comes down to it, you can’t provide excellent service to your clients if your time and energy are drained. If you’re using an eBook platform with the right professional features, however, you can save time through efficiencies that the technology creates. For example, automatically transfer your notes, highlights, and bookmarks to new editions when they come out. This can put hours back into your day, and automating this repetitive task can reduce the stress of a potential error, too. If you spend a lot of time traveling or commuting, eBooks give you the option to easily get research done during what would otherwise be downtime. Then you can decide for yourself how you spend your evenings once you land. If personal time is what you need, you know you can take it and be more on top of your game when the next client matter arises.

Ready to try legal eBooks on an eReader made for the way attorneys work? Browse over 1,800 ProView eBook titles now.

About Law Technology Today

Law Technology Today

Law Technology Today is the official legal technology blog from the ABA Legal Technology Resource Center (LTRC). Law Technology Today provides lawyers and other legal professionals with current, practical and innovative content developed by some of the leading voices on legal technology.

Check Also

Equifax breach

How Lawyers Should Use Spreadsheets

Spreadsheets have the potential to be an important part of running a legal business, but not all lawyers understand how to effectively use them.